Infrastructure Development Code

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A level of service:

  1. Is the measurable description of what Council delivers, or intends to deliver, for a particular activity.
  2. Always relates to something Council can control.
  3. Should be customer-driven.

Council’s collective levels of service have sometimes been referred to as the "contract with the community" e.g. in exchange for their rates and user charges, the public receives certain levels of service from Council.


Definitions in this section

Council